Set up Email Flow in just a few minutes and start managing customer emails with AI
Install Email Flow from the Shopify App Store. After installation, you'll be redirected to the app where you'll complete a quick onboarding wizard.
Walk through the 4-step onboarding wizard that introduces you to Email Flow's key features: AI classification, customer context, smart replies, and analytics.
Navigate to Email Settings and enter your IMAP credentials. You'll need your email server address, port, username, and password. For Gmail, use an App Password if you have 2-factor authentication enabled.
After connecting, Email Flow will sync your recent emails. You'll see a progress bar showing the sync status. This usually takes 1-2 minutes depending on your inbox size.
Go to the Inbox page to see your emails automatically sorted by AI. Use the sidebar filters to view specific categories like Refunds, Shipping Issues, or Cancellations.
Click any conversation to see the full email thread. On the right sidebar, you'll see the customer's Shopify order history if they've made purchases from your store.
Click the 'Generate Reply' button to get an AI-suggested response. The AI considers the email content, classification, and customer's order history to craft relevant replies.
Visit the Analytics page to track your email volume, see classification breakdowns, and monitor response times. Use these insights to improve your customer support.
In Settings, you can enable or disable automatic email sorting. When enabled, new emails are classified as they arrive.
Check the Billing page to see your current plan, credit usage, and upgrade options. The Free plan includes 150 conversations; PRO offers 150 monthly credits plus add-on packs.